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These LifeStyle Property Managers (LPM) Website Terms of Use ("Terms of Use") govern your use and enjoyment of, and apply to, the entire group of websites and webpages owned, operated, licensed, or controlled by LifeStyle Property Managers LLC or their affiliates ( Squarespace and 365villas), and collectively “the operator” including but not limited to all webpages located at the top level domain name lifestylepropertymanagers.com, and any social media webpages created by the Operator (collectively, the "Website"). The Website is provided to inform website visitors and LifeStyle Property Managers (LPM) members about the opportunities, services, benefits, and privileges made available through LifeStyle Property Managers (LPM) or otherwise offered by the Operator and to assist those individuals in providing themselves of such opportunities, services, benefits, and privileges. The terms "we," "us," "our," “LPM'' and "Operator" refer to the Operator. The terms "you," "your," and "visitor" refer to all Website visitors.

Before using the Website, please carefully review these Terms of Use

By accessing and using the Website, you agree to abide by these Terms of Use, as well as all applicable laws and regulations. It is your responsibility to comply with any applicable laws. If you do not agree to these Terms of Use, please refrain from using the Website. We have the right to modify, delete, or make changes to these Terms of Use at any time, at our sole discretion. Such changes will take effect immediately upon being posted on the Website. We recommend checking these Terms of Use regularly for any updates. By continuing to use the Website after changes have been posted, you affirmatively accept those changes.

Website Use

As a condition of your use of the Website, you represent and warrant that (a) you are at least 21 years of age and possess the legal authority to create a binding obligation; (b) you will use the Website subject to and in accordance with these Terms of Use; (c) you will only use the Website for personal enjoyment for yourself and other persons for whom you are legally authorized to act; (d) all information which you have supplied to Operator is true, accurate, current and complete; and (e) our representatives may offer products and services to you via email, telephone or mail and you consent and agree to receive such offers. We retain the right at our sole discretion to deny access to anyone to the Website and the opportunities, services, benefits and privileges we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

 Prohibited Activities

The content and information on the Website (including, but not limited to, price and availability of services, benefits, and privileges made available by (LPM)), as well as the infrastructure used to provide such content and information, is proprietary to us or our agents, representatives, and vendors. While you may make limited copies of LPM documents and materials specifically provided by us to you on the Website in accordance with the section entitled "Limited License" below, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from or through the Website. Furthermore, you agree not to:

(a) use the Website or its contents for any commercial purpose;

(b) access, monitor, or copy any content or information of the Website using any robot, spider, scraper, or other automated means or any manual process without our express written permission;

(c) violate any restrictions in robot exclusion headers on the Website or bypass or circumvent measures employed to prevent or limit access to the Website;

(d) take any action that unreasonably or disproportionately burdens our infrastructure, as determined solely by us;

(e) establish any links or deep-links to any portion of the Website, or "mirror," "frame," or otherwise incorporate any part of the Website into any other website, except for customary "tagging," "liking," and linking in respect to any social media webpages created by LifeStyle Property Managers (LPM) and relating to your personal webpage on such social media website, subject to the terms of use thereof, without our prior written authorization.

Limited License

Please be aware that all content and materials you encounter on the Website are copyrighted or otherwise protected and owned by LifeStyle Property Managers (LPM) or third parties who have licensed the right to use such materials to LifeStyle Property Managers (LPM). Unless explicitly stated otherwise, you may not copy or use any content or materials from the Website without prior written approval from LifeStyle Property Managers (LPM). However, we do grant you permission to print individual pages from the Website for your personal, non-commercial use in learning about, evaluating, or purchasing the opportunities, services, benefits, and privileges provided by LifeStyle Property Managers (LPM). This permission does not allow you to print, copy, reproduce, distribute, license, transfer, sell, transmit, upload, download, store, publicly display, alter, or modify these materials in any other way. Please note that this permission does not transfer ownership of the materials to you. Additionally, you are not permitted to (a) use the materials for any commercial purpose or public display (commercial or non-commercial), (b) remove any copyright or proprietary notations from the materials, or (c) transfer or post the materials elsewhere. These permissions automatically terminate if you violate any of these restrictions and may also be terminated or modified by LifeStyle Property Managers (LPM) at any time.

Website "As Is"

We cannot guarantee continuous or uninterrupted access to the Website, nor can we assure error-free functionality. The Website is provided to you "as is" and "as available." Operator and its service providers do not make any representations or warranties regarding the Website, including its performance, availability, content, or functions. If the Website fails to perform or does not meet your expectations, our sole remedy will be to make commercially reasonable efforts to adjust or repair the Website.

Software Available on Website

The Software available for download on the Website is the copyrighted work of Operator and its service providers. Your use of the Software is subject to the accompanying end-user license agreement, if provided ("License Agreement"). You must agree to the terms of the License Agreement before installing or using any Software that is accompanied by or includes it. In the absence of a License Agreement, we grant you a limited, personal, non-transferable license to use the Software solely for viewing and using the Website in accordance with these terms and conditions. All Software on the Website is owned by Operator and/or our service providers, protected by copyright laws and international treaties. Unauthorized reproduction or redistribution of the Software is strictly prohibited and may result in severe penalties, both civil and criminal. Copying or reproducing the Software to another server or location for further distribution is expressly forbidden. The Software, if warranted at all, is only under the terms of any applicable License Agreement.

Additional Copyright and Trademark Notices

All contents of the Website are: © 2023 LifeStyle Property Managers LLC. All rights reserved. LPM is not responsible for content on websites operated by parties other than LPM. LPM®, LPM.com, and all LPM® marks and logos are either registered or unregistered trademarks of LPM in the U.S. and/or other countries. Other logos, product names, and company names mentioned herein may be the trademarks of their respective owners. LPM will utilize the protections under the Digital Millennium Copyright Act when applicable. LPM reserves the right to remove any content on the Website that allegedly infringes another person's copyright or other intellectual property rights. Notices regarding alleged copyright or other infringement on the Website should be directed to LPM; Attn.: Legal Department at legal@lifestylepropertymanagers.com. If you are aware of any infringement of our brand, please inform us by emailing info@lifestylepropertymanagers.com. No license or right is granted to use any trademark appearing on the Website, whether implied, by estoppel, or any other means. LPM diligently enforces its intellectual property rights and will actively pursue the recovery of any costs and damages incurred in preventing the misuse or misappropriation of its property.

Reviews, Comments and Submissions

You may only submit content to the Website if Operator provides an express posting forum, such as a "comments" or "feedback" webpage, or a social media webpage created by Operator. If given the opportunity, please note that by submitting content to the Website, including reviews, questions, comments, photos, suggestions, or ideas (collectively, "Submissions"), you grant Operator the right to use, reproduce, modify, distribute, publish, publicly display, and perform such Submissions worldwide in any media. This includes the right to use your name in connection with the Submission and to provide attribution at our discretion. Operator also reserves the right to pursue legal action against any party that violates your or our rights in the Submissions. By making Submissions, you represent that you have the necessary legal rights to do so and that neither the Submissions nor their use by Operator will violate any laws or rights of others. You understand and agree that Submissions are non-confidential and non-proprietary. We have no obligation to post or publish your Submissions and reserve the right to decide which Submissions are featured on the Website. You are responsible for the content of your Submissions, and we assume no liability for any Submissions. Prohibited content includes unlawful, threatening, defamatory, obscene, pornographic material, commercial solicitations, and content that infringes on the rights of third parties. You are solely liable for any damages resulting from the violation of these restrictions or the posting of any Submission. Operator may exercise its rights (e.g., use, publish, delete) to any content you submit without notice. While we have the right to monitor and remove Submissions, we do not endorse any Submissions that have not been removed, whether by you or others.

Links or Pointers to Other Websites

LifeStyle Property Managers does not provide any representations regarding any other website that you may access through our Website. When you visit a non-LPM website, please understand that it operates independently from us, and we have no control over its content. Furthermore, a hyperlink to a non-LPM website does not imply our endorsement or acceptance of responsibility for the content or usage of the linked site. It is your responsibility to take precautions and ensure that any selections you make or downloads you perform are free from viruses, worms, Trojan horses, or any other destructive elements. Accessing any third-party website linked to our Website is done entirely at your own risk.

Operator

LifeStyle Property Managers LLC (LPM) is a luxury Property Management and Rental Management Company offering a Exclusive Services and Short Term Rentals to Travelers and home owners alike. To book a stay, a Booking deposit, as well as any additional fees associated with each Exclusive Rental, are required to book with us. The availability, benefits, nightly rates, and taxes may vary depending on the selected accommodation, date, and scope of travel or travel options selected. For complete details, please visit our website at www.lifestylepropertymanagers.com.

LifeStyle Property Managers, LLC, a Maine limited liability company owns and operates LifeStyle Property Managers LLC. Our address is 3 Church Street Kennebunkport, Maine 04046. You can contact us at info@lifestylepropertymanagers.com or (440.666.0705).

Electronic Signature Consent

(a) Consent. LPM requires that, unless otherwise specified, all written communications with you be conducted electronically. By accessing and using the Website, you explicitly consent to receiving these Terms of Use and all other disclosures, agreements, contracts, rules and regulations, and other documents related to your use of the Website ("Electronic Records") in electronic form. We may deliver Electronic Records to the email address you provide ("Provided Email Address") or post them on our Website. However, we reserve the right to send certain records to you in paper form, using the current postal mailing address we have on file. Electronic notices will have the same legal effect as if they were sent in paper form.

(b) Scope and Withdrawal of Consent. Your consent to receive communications electronically applies to all Electronic Records. It also permits the use of electronic signatures when using the Website and accessing any opportunities, services, benefits, and privileges offered by LPM. By clicking on an "Agree," "Accept," or similar button on the Website, you enter into a valid and binding electronic contract. Please note that withdrawing your consent to conduct business electronically with LPM may result in the termination of certain opportunities, services, benefits, and privileges available to you. To withdraw consent, you must submit a tangible, non-electronic request to us at 3 Church Street, Kennebunkport Maine 04046, Attn: Electronic Records, and confirm the request via telephone. Withdrawing consent does not affect the legal validity and enforceability of prior Electronic Records.

(c) Paper Copy. If applicable law specifically requires us to provide paper copies of these Terms of Use or any other Electronic Records, you have the right to request a paper copy. To do so, submit a tangible, non-electronic request to us at 3 Church Street Kennebunkport, Maine 04046, Attn: Electronic Records, including the details of your request. Paper copies will be provided at no charge within fourteen (14) days of receiving the written request.

(d) Equipment and Software Requirements. To receive and access Electronic Records on our Website, you must have a computer with internet access, an active email account at the Provided Email Address, a compatible web browser (e.g., Microsoft Internet Explorer 7.0 or higher, Google Chrome, Mozilla Firefox, or Safari), and Adobe Acrobat Reader™ 7.0 or higher. By accessing the Website, you confirm that you possess the necessary equipment and software to download, access, read, review, print, and store the Electronic Records we provide. We will update these Terms of Use if changes to hardware or software requirements significantly affect your ability to access Electronic Records.

(e) Email Communication. Your "Provided Email Address" refers to the email address you provide to LPM or, if you are an LPM Exclusive Rental Owner, the email address associated with your onboarding registration, or any substitute address. Please note that the internet is inherently insecure, and we are not liable for any loss, claim, or damage arising from our response to any email or electronic communication that we reasonably believe you have submitted to us. We are under no obligation to investigate the validity or verify any email or electronic communication. We may respond to your communication using the address you provided or the Provided Email Address. If an email is returned undelivered, we may resend it to any other email address we have on file unless you have previously informed us, either electronically or in writing, that an email address is no longer valid. While we are not obligated to do so, we reserve the right to request authentication of emails or electronic communications. We bear no obligation, liability, or responsibility to you or any other party if we do not act upon or follow any instruction in the event that a communication cannot be satisfactorily authenticated.

Privacy and Your Account

Protecting your privacy is important to us. The personal information you provide to us is subject to our Privacy Policy, which governs your use of the Website. If you have registered on the Website and selected a username and/or password, you are prohibited from sharing your password with anyone. Please notify LPM immediately if your password becomes compromised. You are fully responsible for all your activities and omissions on the Website and for any unauthorized use originating from your username and password.

Limitation of Liability; Disclaimer; Indemnification

Your use of the Website and its materials is at your own risk. If you are dissatisfied with the Website, its materials, or these Terms of Use, your only recourse is to discontinue accessing and using the Website. Under no circumstances will Operator or its members, managers, officers, directors, employees, parent company, subsidiaries, affiliates, agents, or third-party service providers and property owners (collectively referred to as "Indemnitees") be liable for any consequential, indirect, incidental, special, or punitive damages, including but not limited to damages resulting from breach of contract, negligence, or any act or omission of others. Furthermore, the liability of the Indemnitees for any claim or action arising from or related to your use or inability to use the Website or its materials is limited to the reimbursement of the amounts you have paid to Operator.

While Operator has made reasonable efforts to collect, prepare, and provide accurate and comprehensive information, we do not warrant or guarantee the accuracy, completeness, or adequacy of the information contained on the Website or any linked content. Users of the information and links provided on the Website do so at their own risk. Operator assumes no liability or responsibility for any errors or omissions in the content. Although Operator may update the information on the Website or modify the opportunities, services, benefits, and privileges offered at any time without notice, we are under no obligation to do so.

You agree to indemnify and hold the Indemnitees harmless from any loss, cost, claim, injury, damage, or liability, including reasonable attorney's fees, resulting from your breach of these Terms of Use, your use of the Website, fraud committed by you, or any violation of laws or rights of a third party unless it arises from the gross negligence or willful misconduct of any Indemnitee. We reserve the right, at your expense, to assume exclusive defense of any matter subject to indemnification by you, and you agree to cooperate with us in such defense.

Choice of Law; Jurisdiction; Venue

The Website is operated by LifeStyle Property Managers LLC (LPM), a U.S. entity with its headquarters located in Kennebunkport, Maine. Your use of the Website and these Terms of Use are governed by the laws of the State of Maine, without regard to its choice of law rules. Any dispute, controversy, or claim arising from or relating to these Terms of Use or your use of the Website must be brought exclusively in a court of competent jurisdiction in the City and County of York, Maine, or in the U.S. District Court for the District of Maine. By using the Website, you consent to the jurisdiction and venue of such courts and waive any objections thereto. In any such action, the prevailing party will be entitled to recover costs and attorney's fees. Please note that the use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms of Use, including this section.

General

You acknowledge that these Terms of Use and your use of the Website do not create a joint venture, partnership, or employment relationship between you and LifeStyle Property Managers LLC. Our performance under these Terms of Use is subject to applicable laws and legal processes, and we reserve the right to comply with law enforcement or other governmental requests or requirements related to your use of the Website or information gathered by us.

To the extent permitted by applicable law, any claim or cause of action arising from or relating to these Terms of Use or your use of the Website must be filed within two (2) years from the date on which the claim or action arose or accrued. Failure to do so will result in the irrevocable waiver of such claim or cause of action.

If any portion or specific terms of these Terms of Use are found to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions will remain valid, legal, and enforceable to the fullest extent possible. Our failure or delay in enforcing any provision of these Terms of Use does not waive our right to enforce such provision or any other provision in the future.

These Terms of Use, along with any referenced terms and conditions (including LifeStyle Property Managers LLC documents for LifeStyle Property Managers LLC members), constitute the entire agreement between you and LifeStyle Property Managers LLC regarding the Website, superseding all prior or contemporaneous communications, whether electronic, oral, or written. A printed version of these Terms of Use and any electronically provided notice will be admissible in judicial or administrative proceedings to the same extent as other business documents and records generated and maintained in printed form.

Any fictitious names of companies, products, people, characters, or data mentioned on the Website are not intended to represent any real individuals, companies, products, or events. All rights not expressly granted in these Terms of Use are reserved.

Bookings

Please be aware that these are the standard terms and conditions for bookings with LifeStyle Property Managers LLC. Some properties may have additional terms specific to that property, so please refer to the individual property page for more details.

It's important to note that certain properties may have their own customized terms and conditions. To find out more, please visit the property page or contact us directly.

When making a booking, please carefully read and understand these Booking Terms and Conditions as they outline the expectations for all parties involved: you, us, and the property owner.

We strongly recommend that you obtain comprehensive travel insurance to cover any potential cancellation costs and your stay at the property. If you choose not to do so, you accept responsibility for any loss you may incur.

We, LifeStyle Property Managers LLC ), are located at 3 Church Street, Kennebunkport, Maine 04046. We act as the authorized agent for the property owner and handle your booking on their behalf.

If you have any questions about these terms and conditions or if you need assistance regarding your booking, please don't hesitate to reach out to us. You can contact us at the address provided, use our online forms, or call our customer service team at (440.666.0705).

CONTRACT TERMS

These terms and conditions govern your Booking and the provision of your Exclusive Vacation.

Submitting a booking form does not guarantee acceptance of your booking by us or the Owner.

Once we have accepted your Booking, we will provide written confirmation, and these terms and conditions become binding for all parties involved.

After confirming your Booking, you can only cancel according to the conditions outlined in clause 7 below. However, if you contact us, we may be able to make adjustments to your Exclusive Vacation, such as extending the duration or changing the number of guests. Please note that these changes are subject to availability and the Owner's agreement, and we cannot guarantee their feasibility.

It is your responsibility to ensure that the information provided on the booking form is accurate. While we will do our best to assist you, we cannot be held liable for any mistakes in the information you have provided.

Each Booking is assigned a unique reference number, which should be quoted in all correspondence with us related to the Booking.

If you make a booking over the phone, we will provide you with confirmation both during the call and in writing afterward.

You are required to provide a Party List prior to arrival.

You agree to arrive at or after the designated Check-in time (usually 4pm, but please check the property details) for the Booking, unless you have notified us in advance and we have agreed to an alternative arrangement.

The Property will only be available during the Exclusive Vacation period. If you fail to vacate the Property by the designated Check-out time, we may retain the Security Deposit or charge you a reasonable amount for any additional costs incurred by us or the Owner.

The person making the Booking must be over the age of 21.

While we strive to keep our illustrations, photographs, and other visuals as up to date as possible, please note that they are for illustrative purposes and may be subject to change.

OWNER’S OBLIGATIONS

Upon confirmation of your Booking, the Owner commits to providing the Property for your Exclusive Vacation, in accordance with these Terms and Conditions.

The Owner undertakes to meet the standards set by us, and if you have any concerns, please communicate them to the Owner.

YOUR VACATION AND WHAT IS PERMITTED 

It is your responsibility to ensure the proper care of the Property and its contents throughout your Exclusive Vacation. Failure to do so may result in costs being deducted from your Cautionary Deposit.

You will receive information regarding the maximum number of individuals permitted in the Property, and it is essential that you do not exceed this limit. Only those individuals listed in the Party List are allowed to stay in the Property, unless otherwise authorized by LPM. Any changes to the guest list during your stay require LPM’s permission.

LifeStyle Property Managers strictly permits the use of the Property for domestic and private purposes only. If you intend to use the Property for commercial activities, kindly contact us prior to making your booking.

Pets

Pets are allowed in the Property only if explicitly mentioned in the Booking. Any additional fees for accommodating pets will be communicated to you prior to confirming the Booking.

No Smoking

Smoking is strictly prohibited within the premises of the Property.

wifi and Broadband

While broadband access is available, we cannot guarantee a specific minimum speed, unlimited bandwidth, or uninterrupted service. Please note that neither we nor the Owner can be held responsible for any disruptions or failures in broadband connectivity.

PRICE AND PAYMENT

The price of your Exclusive Vacation, including the Security Deposit and any additional charges (such as pet fees or trip insurance), will be communicated to you before confirming your booking.

Once your Booking is confirmed, we will provide you with the payment schedule and the total cost of your Exclusive Vacation. It is your responsibility to ensure that all payments are made on time.

Payments can be made using debit cards or credit cards through our secure payment platform provided by the 3rd party, Stripe.

Failure to make payments, including the Security Deposit, by the due date may result in one of two actions. We may charge your debit or credit card for the outstanding amount or we reserve the right to cancel your Exclusive Vacation and utilize any funds received to cover the costs incurred due to your breach of these terms and conditions.

Access to the Property will not be granted if there are any outstanding sums, whether related to the Security Deposit or otherwise, at the designated Check-in time.

SECURITY DEPOSIT

The amount of the Security Deposit will be provided during the booking process.

The Security Deposit must be paid prior to the designated Check-in time.

After your Exclusive Vacation, the Property will be assessed. If no excessive cleaning or damage is found, the full Security Deposit will be refunded. However, if any loss or damage is identified, the corresponding deduction will be communicated to you.

If the cost of repairing any damage exceeds the Security Deposit, we will issue an invoice and charge your credit or debit card accordingly, Unless you have purchased the Damage Coverage through our 3rd party provider- Generali.

TRIP INSURANCE 

Travel insurance has been made available with your reservation. The Plan provides coverage for the loss of your prepaid, non-refundable trip costs due to certain unforeseeable events. We strongly recommend you purchase travel insurance to help protect yourself and your trip investment. Outstanding reservation costs at the time of cancellation and the cost of the insurance are not eligible for reimbursement. Terms and conditions apply; please read your Plan documents carefully and contact Generali Global Assistance with coverage questions.

View complete PLAN DETAILS

The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see important disclosures at IMPORTANT DISC

Plans are only available to residents of the 50 United States and the District of Columbia, and may not be available in all jurisdictions. Plans are subject to certain terms, conditions and exclusions.  Please read your policy carefully.

Benefits and services are described on a general basis; certain conditions and exclusions apply.  The quoted price for the travel protection plan includes the travel insurance premium and a separate fee for non-insurance travel assistance services.  You may obtain additional information about the terms and conditions of the travel insurance plan by reviewing the Policy/Certificate, and may obtain information on the pricing of the insurance and assistance services by emailing customerservice@us.generaliglobalassistance.com or calling 866-757-0010.

Damage PROTECTION 

Vacation Rental Damage Protection (G-20VRD): As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Plan documents here: www.csatravelprotection.com/certpolicy.do?product=g-20vrd.The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly to LifeStyle Property Managers any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact LifeStyle Property Managers directly if you do not wish to participate in this assignment.

View complete PLAN DETAILS

The plan cost includes the insurance premium and assistance services fee.  Insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see important disclosures at IMPORTANT DISCLOSURES

TRAVEL/DAMAGE INSURANCE For New York & Hawaii residents:

Please contact Generali directly by email customerservice@us.generaliglobalassistance.com or by calling 866-757-0010 if wishing to purchase travel insurance or damage protection.

YOUR RIGHTS TO CANCEL

Cancellations must be made in writing and will only be considered effective once we have provided written confirmation.

Upon confirming your cancellation in writing, we will inform you of any outstanding amounts owed to you and any deductions made.

We strongly advise obtaining travel insurance with cancellation coverage at the time of booking. While we allow cancellations, we cannot guarantee refunds for payments already made.

Failure to notify us or not arriving at the Property on the Check-in day will be treated as a cancellation.

Cancellation Refund Policy

If we are still responsible for the property at the time of your cancellation, we will make every effort to rebook the dates. In such cases, you will be entitled to a refund of all payments made to us, minus the following deductions.

Any reduction in the value per night of the new booking compared to the rate you were charged for your nights. If we are no longer responsible for marketing the property, the Owner will provide a partial refund. If your dates (or part of them) are successfully rebooked.

If you cancelled 90 DAYS or more prior to the Check-in date, we will retain the deposit you paid at the time of booking. If you cancelled less than 90 DAYS prior to the Check-in date, we will retain all payments made, and you will be responsible for any outstanding balance payment. Please note that cancellations received after 12 noon will be considered effective from the following working day.

 THE PROPERTY OWNER’S RIGHT TO CANCEL

The Owner may need to cancel a Booking before the designated Check-in time due to circumstances beyond their control, such as fire, flood, utility failures, or changes in legislation. In such cases, we will promptly notify you of the cancellation.

We will make every effort to arrange alternative accommodation in a property from our portfolio that offers similar facilities and price. If this is not feasible, you will be entitled to a full refund. Please note that this policy does not apply if you cancel due to your inability to travel or stay at the property as a result of the COVID-19 pandemic or any other legal requirement affecting you. It solely pertains to situations where the Owner is unable to accommodate guests at the Property.

LIABILITY

LPM’s and the Owner's liability is not limited in the following cases:

(a) Death or personal injury caused by our or the Owner's negligence.

(b) Fraud or fraudulent misrepresentation.

If we or the Owner fail to comply with these terms and conditions, we and the Owner will each be responsible for any foreseeable loss or damage you suffer as a direct result of our or the Owner's breach of the terms or negligence. However, neither of us can be held responsible for any loss or damage that is not foreseeable. Loss or damage is considered foreseeable if it was an obvious consequence of our or the Owner's breach or if it was within your contemplation and ours at the time of entering into this Booking.